Before contacting us, please check that :

1.     The charger is well plugged and powered (a red light must appear on the case).

2.     The plug is well inserted inside the wheel’s axle, on the daisy icon side. It must insert without force.

3.     Check the app after around 30 minutes to see if the battery’s level has increased.

 

If not, please contact us at info@teebike.ooo