If you have difficulties in operating your wheel, contact us here by describing the fault to us
If the wheel fails, there are 2 possible procedures:
- We will inform you of an authorised repair shop near your home
- If there is no approved workshop nearby, we will arrange for the wheel to be picked up at the address of your choice in order to organise the repair directly in our workshop. The repair may not exceed 15 working days from receipt of the wheel. If this period is extended, we will provide you with a spare wheel until we receive your repaired Teebike electric wheel.