One of our priorities is to allow all of our clients to use their withdrawal right if they want to, with no need to explain why, free of charge and with the best conditions.
In order to use your withdrawal right, you have to write us an email at firstname.lastname@example.org
There are two ways to return the wheel :
- You send it back to us, by choosing your preferred transportation means.
- Our partner, DHL, comes to the address of your choice to take the wheel back. After we checked that it’s still in very good condition, so that it can be resold, the reimbursement to the bank account you used to buy the wheel will be done in 48h.
To be accepted for a return or exchange, the product needs to be placed in its original packaging, sent with all the accessories and tools provided (charger, manual, etc…) and in perfect condition so that it can be resold (no dirt, no scratch, not used…).
The return shipping fees are to be paid by the client, unless the return is the result of a conformity problem or hidden defect of the product.