Your Questions / FAQ
What is the range of the Teebike electric wheel?
What is the range of the Teebike electric wheel? Listen to the answer... The battery's range can be up to 80km, but it varies depending on a number of factors:* the...
Is the Teebike electric bike kit compatible with my mountain bike, my VTC or my bicycle?
Would you like to convert your bike into an electric bike simply and cheaply? You've already thought about electrification kits for bicycles, but installation seems complicated... If...
What size bicycle wheel is compatible with the Teebike wheel?
What size bike wheel is compatible with the Teebike wheel? Listen to the answer... Bicycle wheel size is usually expressed in inches. There are different sizes that vary...
The Teebike battery
How long does it take to charge the battery? A full charge takes about 4 hours. If you have less time, you should know that in 2 hours you will be recharging approximately 80%...
What brakes should be used?
Listen to the answer... The wheel adapts to v-brakes (pad brakes) and disc brakes on your bike. If you have pad brakes, you will need to...
3 types of electric bike subsidy
What grants and subsidies are available for buying an electric bike or an electric bike kit? The government has introduced a number of grants and subsidies for electric bikes...
Why does the assistance not exceed 25km/h?
Why does the assistance not exceed 25 km/h? Listen to the answer... The Teebike wheel is pre-programmed with a maximum assisted speed of 25km/h in order to comply with French regulations...
Is the Teebike wheel compatible with a disc brake?
The Teebike wheel is a standard wheel. It is therefore compatible with all types of brake except drum brakes. If you have pad brakes or "Vbrake",...
How does the Teebike electric wheel work?
The Teebike wheel is an all-in-1 connected object, with a motor unit, batteries and electronics housed in a body at the centre of the wheel. The...
Do I have to change the wheel if I have a puncture?
Do I have to change the wheel if I have a puncture? Listen to the answer... No, of course not, if you have a puncture you keep your Teebike wheel. As long as your tyre is not...
How heavy is the wheel?
How heavy is the Teebike electric wheel? Listen to the answer... We have three wheel sizes, with an average weight of 7 kg. Everything has been...
Do I need to make any special adjustments?
On the Teebike application, you need to set the gyroscopic angle (a setting that aligns the front wheel perfectly with the length of your bike). Your wheel is now set. Now...
Can you connect several phones to the wheel?
Yes, there is no "proprietary" connection. As soon as an iOS or Android mobile device is equipped with the Teebike application, you can connect it to the electric wheel. Warning: You can't...
I can't fit the wheel on my bike
The Teebike electric wheel has been designed to be compatible with all bicycles as long as you have 8 cm of width on your front fork. Despite the...
My wheel is malfunctioning
If you find that the wheel works poorly or jerkily, you need to adjust the gyroscope on your wheel. To do this: Open the settings (top left...
My wheel does not work
The Teebike electric wheel is designed to be ready for use as soon as you get on your bike. Sometimes, however, a reason or an event occurs that prevents it from working as it should....
My wheel does not connect to the application...
First of all, check that your Bluetooth connection is activated on your phone. The application is compatible with iOS or Android apps. Press the magnifying glass in the top right-hand corner...
What to do if the wheel does not work?
If you're having trouble getting your wheel to work, contact us here and describe the problem. If the wheel breaks down, there are 2 possible procedures: We'll send you a...
How do I return my wheel?
At Teebike, any customer who is not satisfied with the products ordered must be able to exercise his or her right of withdrawal, without giving any reason or incurring any penalties, and...
Is my Teebike wheel compatible with a tandem or cargo bike?
YES If your tandem is fitted with a standard 26, 27'5 or 28 inch wheel, you can fit a Teebike wheel. For cargo bikes, the Teebike wheel...
Is my old "half-racing" bike compatible with an electric wheel?
YES, as long as your forks are at least 8cm apart. That's the only 'technical' constraint. For the rest, all you have to do is change the wheel...
Can I attach a trailer to my bike with a Teebike wheel?
YES You can do it just like any standard bike without the Teebike wheel. The two main points you need to bear in mind are: Do not exceed a total weight of...
Can I still use the child seat on my luggage rack?
YES If you do it without the Teebike wheel, you can continue to do it with the Teebike wheel! It doesn't change anything to the geometry or the...
I have a new phone
No problem at all! All you have to do is download the Teebike application again (available on iOS and Android platforms). Once the app is installed, you can start the search procedure...
Can my connected wheel work without a phone?
Can my connected wheel work without a phone? Listen to the answer... YES Every time you start the wheel, it automatically starts up. It remembers the...
Does the charger work in my country?
YES The charger we deliver is adapted to your country, you just have to plug it in!
What happens when the engine is switched off?
All you have to do is pedal! It's a gyroscopic wheel equipped with a brushless motor: there's no friction or heaviness from the motor. The front wheel is completely free, so there's no...
What are the delivery times?
In mainland France, it takes 3 working days from the time you place your order to the day you receive your Teebike wheel. Outside mainland France,...
What are the delivery costs?
Delivery of the Teebike wheel is free in mainland France and Belgium. To deliver your order quickly and securely, Teebike has chosen DPD. Your order will be entrusted to...
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