What is the 14 Day Trial?
Enjoy the incredible Teebike experience by installing the wheel on your bike to try it out for 14 days. You will have the possibility to withdraw by returning the wheel within 14 days from the date of receipt of your product if you ordered it online.
Upon return of the product, the full amount paid will be refunded if all the conditions described below are met.
How to benefit from the 14-day trial period?
1/ Buy one or more Teebike wheels on our online shop www.teebike.ooo
2/ If you are not satisfied with the Teebike experience, contact us within 14 days of receiving the product and send it back to us in its original packaging with all the components (charger, tools, phone holder, anti-theft device). The cost and method of return are at the customer's expense.
3/ Once the product has been received and checked by our teams, provided that its condition complies with the requirements listed below, the totality of the sums paid will be reimbursed to you within 14 days.
Conditions for a return and refund during the trial period: The product and its packaging must be returned in its original condition (including the original box, chocks and packaging bag). The cumulative mileage of the wheel cannot exceed 50 km. Teebike reserves the right to refuse the refund or to reduce the amount of the refund in case of non-conformity of the products with the above mentioned requirements.
The Customer is solely responsible for shipping costs, customs duties and various taxes for the return of a Product transported in France or outside the Customer's country of residence. All costs for a product return to Teebike will be charged to the Customer. Such returns must first be made by informing Teebike's customer service department (email@example.com) who will inform the customer on how to proceed with the return. All returns by the customer must be made with an accredited shipper who provides a tracking number. The customer is solely responsible for ensuring that the product arrives safely at the Teebike return centre.
The trial period is intended to cover only one product for the corresponding date of purchase or receipt. In the event of purchases of several products on different dates, the trial period will begin on the respective date of purchase or receipt of each product.
WHO TO CONTACT?
Have you made a purchase from the Teebike online shop? If you have a complaint, please contact our customer service department at firstname.lastname@example.org
SAMPLE LETTER OF WITHDRAWAL
On (date), I placed an order with you via the Internet and it was delivered on (date).
In accordance with your GTC, I would like to inform you that I wish to exercise my right of withdrawal concerning this order. I will therefore return it to you within the next fourteen days and I would like to ask you to reimburse me the sum of XXX euros that I paid to you by (credit card, Paypal, etc.).
Thank you very much.
See our explanation of the 14-day trial in video: