As soon as an iOs or Android phone is equipped with the Teebike application, it can be connected to a Teebike wheel, there’s no unique connection.

CAREFUL : Meaning that you can change which phone is connected to the wheel, but you cannot have more than one phone connected at a time. Since the Bluetooth signal only accepts one connection, the phone connected first will be the one controlling the wheel.

If you need to connect another phone to the wheel, you will have to disconnect the first phone and then connect the second one.

Yes !

As soon as you start pedaling, the engine starts (unless the last setting you pressed was “stop”).

The wheel remembers the last assistance level you chose. For example, if you used 50% assistance level on your last ride, it will be automatically used by the wheel on your next ride.

This also applies if on your last ride you cut the electric aid, it will remain cut until you use your phone again to restart the electric assistance.

First of all, please make sure that your phone’s Bluetooth connection is on.

The application is compatible with iOs and Android systems.

Press the magnifying glass icon in the right top of the app to identify and connect the wheel to your phone. As soon as the wheel’s name appears, click on it and confirm the connection.

YES !

You can do it just like you would with any other bike. Just keep two things in mind :

  • The whole weight of the bicycle (rider included) should not be over 330 lb.
  • The motor’s power will be reduced, since the wheel will have to carry more weight.

The Teebike wheel is a standard wheel, it is therefore compatible with any kind of brakes, except for bikes with drum brakes.

  1. If you have disk brakes, you will have to install the disc we provide using the screws provided, instead of your own disc.
  2. If you have rim brakes, you will have to remove the disk brake installed on the Teebike wheel, and then check that the brakes are perfectly aligned with the wheel’s rim.

NO.

If your tire bursts or deflates, and as long as it is not too damaged, you will just have to fix it, or change the inner tube.

The wheel is compatible with rim and disc brakes.

  • If your bike has rim brakes, you will have to check that they are right in front of the rim after installing the wheel.
  • If your bike has disc brakes, instead of using your regular disc, you will have to install our disc using the screws we provide.

CAREFUL :  the Teebike wheel is not compatible with drum brakes. If you have drum brakes, the only way for you to use the wheel would be to change your brakes.

One of our priorities is to allow all of our clients to use their withdrawal right if they want to, with no need to explain why, free of charge and with the best conditions.

In order to use your withdrawal right, you have to write us an email at info@teebike.ooo

There are two ways to return the wheel :

  1. You send it back to us, by choosing your preferred transportation means.
  2. Our partner, DHL, comes to the address of your choice to take the wheel back. After we checked that it’s still in very good condition, so that it can be resold, the reimbursement to the bank account you used to buy the wheel will be done in 48h.

To be accepted for a return or exchange, the product needs to be placed in its original packaging, sent with all the accessories and tools provided (charger, manual, etc…) and in perfect condition so that it can be resold (no dirt, no scratch, not used…).

The return shipping fees are to be paid by the client, unless the return is the result of a conformity problem or hidden defect of the product.

The Teebike wheel was designed to be compatible with any bike as long as the distance between the two arms of the fork is at least 10cm. Nonetheless, if you encounter any difficulty, you can write us here :  info@teebike.ooo

If you have any difficulty with setting your brakes, here are videos that should help you…

-V-brakes:

-Disk-brakes:

You should not have any difficulty connecting the wheel, but if you do, please contact us : info@teebike.ooo

If the wheel has broken down, there are two options :

  1. We provide you with the address of a cycling shop nearby to fix it.
  2. If no cycling shop is available nearby, we will collect the wheel wherever you want and fix it directly in our workshop. The repairing process will not take more than 15 days. If it will need more than 15 days, we would offer you a replacement wheel while you wait for yours to be ready.